Refund Policy
Portman Investments London LTD
Company Number: 11397466
Last Updated: [Insert Date]

1. Introduction

At Portman Investments London LTD, we strive to provide high-quality language learning services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted in compliance with worldwide consumer protection laws.

By purchasing our services, you agree to this policy.

2. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Service Not Delivered: If you have paid for a course or service that was not delivered due to technical issues or system errors.
  • Accidental Duplicate Payment: If you were mistakenly charged more than once for the same service.
  • Failure to Access Services: If technical problems on our end prevent you from accessing your purchased service and we are unable to resolve them within 7 days.
  • Legal Compliance: If required under applicable consumer protection laws, such as the EU Consumer Rights Directive or similar regulations in other jurisdictions.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of Mind: Once a purchase has been made, refunds are not issued for personal preference changes.
  • Partial Usage: If you have used part of a service but decide not to continue.
  • Failure to Follow Instructions: If you are unable to use the service due to not following the provided guidelines.
  • Third-Party Issues: Refunds will not be issued for failures caused by third-party services (such as payment gateways) unless required by law.

4. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to main@portinvltd.com with your payment details and reason for requesting a refund.
  2. Verification: Our team will review your request and verify eligibility within 5 business days.
  3. Approval or Rejection: If approved, refunds will be processed within 10 business days to the original payment method.
  4. Additional Documentation: We may request further information if necessary to process your refund.

5. Chargebacks & Disputes

If you initiate a chargeback through your payment provider without first contacting us, we reserve the right to dispute the chargeback and restrict future purchases. If you believe a charge was made in error, we encourage you to reach out to us first to resolve the issue efficiently.

6. Currency & Transaction Fees

Refunds will be issued in the original payment currency. Any fees associated with currency conversion or international transactions are the responsibility of the customer and will not be refunded.

7. Consumer Rights

This policy does not override statutory consumer rights applicable in your country. If local regulations provide additional refund rights, those rights will be respected where legally required.

8. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For any questions or refund requests, please contact us at:

Portman Investments London LTD
Company Number: 11397466
Email: main@portinvltd.com
Address: Hulse Rd, Hulse Rd, Southampton, England, SO15 2PY